Hug your customers 2003 is based on the authors five decades of experience in crafting the perfect customer centered business. Jack mitchell books list of books by author jack mitchell. Revised and updated for the first time since original publication. Selling the hug your customers way audiobook by jack. The proven way to personalize sales and achieve astounding results jack reveals his secrets for developing longlasting business relationships and customer loyalty. Hug your customers concisely and at the same time in a lively, vibrant and entertaining manner talks about reliable methods of service and building relationships with customers. Revised and updated for the first time here is the 200,000copy staple, praised by warren buffett as a gem i wish everyone at berkshire would follow jack mitchell s advicewe would own the world. Mitchell states, only delighted customers are genuinely loyal. Hug your people is the perfect sequel to hug your customers.
Jun 11, 2003 hug your customers shares the handson practical philosophy that has allowed mitchell and his family of stores to thrive and excel in todays challenging retail marketplace. The proven process for becoming a passionate and successful salesperson for life this is a must for everyone who is interested in salesnot just in selling things but in selling yourself to people in a way that they will support you and never forget you. In addition, it was endorsed by warren buffet on the cover with the following quote. See all books authored by jack mitchell, including hug your customers. Hug your customers shares the handson practical philosophy that has allowed mitchell and his family of stores to thrive and excel in todays challenging retail. The proven way to hire, inspire, and recognize your employees and achieve remarkable results jack explains how simple ideas, put into practice, will let your employees know how much you value them. Hug your customers 2003 is based on the authors five decades of experience in crafting the perfect customercentered business. A master of customer service reveals his secrets for developing longlasting business relationships and customer loyalty. Our cheap used books come with free delivery in the us. Good customer service starts with happy employees, and jack mitchell knows it. I want to hug jack mitchell until he stops droning on and on about hugging.
Jack mitchell is coowner and ceo of mitchellsrichards, the upperend clothing retailer. The proven way to hire, inspire, and recognize your employees and achieve remarkable results, and more on. Has hug your customers by jack mitchell been sitting on your reading list. The new edition comes packed with fun new stories and techniques, including the best way to sell on the internet and how to survive even the worst recession. Mar 04, 2004 jack mitchell is ceo of mitchells a clothes store and one of the most successful small businesses in america. Such statement emboldens the organizations and stores to prioritize the customers. Jack mitchell has 41 books on goodreads with 3012 ratings. Read hug your customers still the proven way to personalize sales and achieve astounding results by jack mitchell available from rakuten kobo. In case youre wondering whether this is all a bit too sentimental and touchyfeely, remember this. Jack mitchell captures the essence of this passion, and delivers it to the reader in his book hug your customers.
He and his staff hug their customers, meaning they go out of their way to make customers say wow. In hug your customers, jack mitchell showed business readers how to keep their customers happyand their profits booming. For three generations, my family has been dressing men and women in fairfield. Listen to hug your customers still the proven way to personalize sales and achieve astounding results by jack mitchell available from rakuten kobo. Pick up the key ideas in the book with this quick summary. Start a free 30day trial today and get your first audiobook free. Hug your customers, written by connecticutbased clothing maven jack mitchell, of mitchellsrichards, purports to teach readers a hugging system that values going the extra mile for clients through various initiatives, responses and sales tactics. To start with, this is a book that will only really apply if youre in the retail sector.
Jack reveals the personalization with people philosophy behind the culture. The proven way to personalize sales and achieve astounding results, and hug your people. About jack mitchell jack mitchell is a motivator, consultant, a motivational speaker, and the author of several books. Jack is also an executive in residence at the columbia university school of business. The proven way to personalize sales and achieve astounding results by jack mitchell, in very good condition. Social hug your customers jack mitchell 5 strategies for increasing profitability by loving your customers. In his latest book, selling the hug your customers way, he explains his unique but simple fivestage plus an extra one methodology for passionate and successful selling. As the ceo of mitchell s clothing stores, one of the most successful small businesses in the country, he noticed that customer service and. Jack mitchell s most popular book is hug your customers. Filled with accessible advice, personal case studies and tips any businessperson can use, hug your customers is an energizing blueprint for customer and employee retention. Gain a full understanding of the key business ideas in hug your customers by jack mitchell. Warren buffett refers to hug your customers as a gem i wish everyone at berkshire would follow jack mitchell s advice we would own the world. Jack mitchell is ceo of mitchells a clothes store and one of the most successful small businesses in america.
Tolkiens lord of the rings prompted him to take latin in high school. Hug your customers download ebook pdf, epub, tuebl, mobi. At a time when customer service has become the difference between success and failure, hug your customers shows how jack s oneofakind philosophy brings the results you are looking for. The proven way to personalize sales and achieve astounding results jack mitchell, author. Theres no doubt in my mind that our philosophy can be applied to selling just about anything from aircraft engines to beanbags. Hug your customers shares the handson practical philosophy that has allowed mitchell and his family of stores to thrive and excel in todays challenging retail marketplace. Hug your customers audiobook by jack mitchell 9781478903307.
Jack mitchells most popular book is hug your customers. The proven way to personalize sales and achieve astounding results by jack mitchell is a great book for entrepreneurs who operate service businesses and, especially, for business owners who operate retail operations. Here is the 200,000copy staple, praised by warren buffett as a gem. We are pleased to offer a variety of opportunities for you to purchase personalized and even customized hug your customers and hug your peoplebooks for your organization. This familyrun business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales hug your customers. If you want to put your arms around your business and bottom line, youll want all the updated information and practices found in the landmark. Jack mitchell audio books, best sellers, author bio. Revised and updated for the first time here is the 200. Still the proven way to personalize sales and achieve astounding results. Jack mitchell is a motivator, consultant, a motivational speaker, and the author of several books. Hug your customers ebook by jack mitchell rakuten kobo. Jack mitchell the only way to stay in business is with customers, and jack mitchell knows how to. Jack mitchell s advice will be useful to any retailer or small business, and in addition, will.
Mar 19, 2018 hug your customers put to the test all common strategies for increasing profits and serves many new methods on a silver plate that are seldom used. Establishing a hugging culture is the most effective way to achieve financial success and keep your customers happy. Mitchell stores is a case study at harvard business school. Learn how to apply the proven principles of hug your customers to refine your selling technique, boost your sales, and keep your customers coming back for more. Filled with accessible advice, personal case studies and tips any businessperson can use, hug your customers is an energizing blueprint. Hug your customers revised and updated for the first time since original publication.
Jan 01, 2003 hug your customers, written by connecticutbased clothing maven jack mitchell, of mitchellsrichards, purports to teach readers a hugging system that values going the extra mile for clients through various initiatives, responses and sales tactics. As the ceo of mitchells clothing stores, one of the most successful small businesses in the country, he noticed that customer service and. Jack mitchell motivational speaker, inspirational author. In hug your people, he elaborates on his big secret. Hug your customers goodreads meet your next favorite book. Warren buffett refers to hug your customers as a gem i wish everyone at berkshire would follow jack mitchells advice we would own the world. Out of over 1,000 business books ive read, this is the first to capture the elegant process of allowing people to buy. The proven way to personalize sales and achieve astounding results. Filled with accessible advice, personal case studies and tips any businessperson can use, hug your customers is an energizing blueprint for customer and employee retention, increased. The proven process for becoming a passionate and successful salesperson for life by jack mitchell. He is a nationally known speaker on customer service and selling. In the book he relabeled good customer service as hugging.
In addition, it was endorsed by warren buffet on the cover with the. Hug your customers shares the handson practical philosophy that has allowed mitchell and his family of stores to. The proven process for becoming a passionate and successful salesperson for life and many more. In his groundbreaking books, hug your customers a wall street journal best seller and hug your people, jack mitchell brought a warm human touch to the oftencold, bottomline world of business. Mitchell believes the most important thing is to know your customer. This book is about one particular familys philosophy of selling. I wish everyone at berkshire would follow jack mitchell s advicewe would own the world. Once a customer called mitchells, one of the stores, in a big hurry to buy a blue cashmere topcoat for an important meeting. If you want to put your arms around your business and bottom line, youll want all. Jack is the author of two previous books, hug your customers, a wall street journal best seller, and hug your people. The proven process for becoming a passionate and successful salesperson for life.
Jack mitchell motivational speaker, inspirational author, keynote. Ralph lauren, chairman and ceo, polo ralph lauren corporation hug your customers gives the business world proven techniques to ensure success for many generations. Our 10minute summary gives you the important details you need. It is a must read for everyone who works in any kind of service industry. Hugging your customers is about catering to their every need and organizing your entire company around them. Hug your customers summary improving the relationship with your customers is not rocket science, but you should also not take anything for granted. Here is the 200,000copy staple, praised by warren bu. Hug your customers pdf summary jack mitchell 12min blog. Books by jack mitchell author of hug your customers. In 2003, jack mitchell launched a second career as a speaker and author. Jack mitchel hug your customers customer service books. People have said to me, jack, you are obsessed with extraordinary customer service.
If you are interested in sharing jack s books with your associates, customers, partners, etc. In true jack mitchell fashion, selling the hug your customers way is honest and energizing. Still the proven way to personalize sales and achieve astounding results audiobook written by jack mitchell. His family business philosophy is being taught in hug your customers workshops. The mitchell stores achieve among the highest margins in its industry, as well as amazing customer loyalty. Like the international bestseller who moved my cheese. Everyday low prices and free delivery on eligible orders. The proven way to hire, inspire, and recognize your employees and achieve remarkable results by jack mitchell and a great selection of related books, art and collectibles available now at. Hug your customers by jack mitchell overdrive rakuten. He knows more about motivating peoplecustomers, employees, and all with whom he. If you want to put your arms around your business and bottom line, youll want all the updated information and practices found in jack mitchell s classic landmark business bestseller, hug your customers. Tundra author jack mitchell was born in new brunswick and grew up in ottawa, ontario. In these three great business books, jack mitchell shares the secrets of developing and maintaining loyalty from both your customers and employees and tells you how to sell anything, both in business and in life.
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